Refund policy
Return Window We offer a 7-day return policy. You have 7 days from the date of receiving your order to request a return.
Eligibility To be eligible for a return, items must be:
- Unused and unopened
- In their original packaging with all tamper-resistant seals intact
- Accompanied by your receipt or proof of purchase
Due to the nature of beauty and personal care products, we are unable to accept returns on any items that have been opened or used. This is in line with hygiene and product integrity requirements.
How to Request a Return To start a return, contact us at info@melinhair.com before sending anything back. Items returned without prior authorisation will not be accepted. Once your return is approved, we'll provide instructions on how and where to send your package.
Returned items remain the customer's responsibility until received and signed for at our address. We recommend using a trackable courier service.
Handling Fee Approved returns are subject to a 15% handling fee, which will be deducted from your refund.
Damages & Defective Items Please inspect your order immediately upon receipt. If an item is defective, damaged, or incorrect, contact us at info@melinhair.com right away so we can assess and resolve the issue. In accordance with the Consumer Protection Act (CPA) No. 68 of 2008, you have the right to return defective goods within 6 months of purchase for a repair, replacement, or refund at no additional cost to you.
Non-Returnable Items The following cannot be returned:
- Opened or used personal care and beauty products
- Sale items
- Gift cards
- Custom or personalised orders
Exchanges To exchange an item, return the original (subject to the conditions above) and place a new order once your return is accepted.
Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method (card or EFT) within 10 business days. Please allow additional processing time depending on your bank. If more than 15 business days have passed since approval and you haven't received your refund, contact us at info@melinhair.com.